Terms & Conditions
When you place an order on the LEGO Shop online, you enter into a transaction agreement with LEGO Brand Retail, Inc., a company headquartered in the United States. This company is responsible for running the LEGO Shop, processing customer orders, handling payments, and organizing the delivery of products. References to “we,” “us,” or “our” refer to LEGO Brand Retail, Inc., while terms like “you” or “your” are used for the customer making the purchase. Even if the text uses first-person pronouns like “I” or “my” in explanations or inquiries, these represent you as the buyer interacting with the LEGO Shop.
The LEGO Shop is specifically designed for individual customers who are purchasing for personal use, gifts, or family enjoyment. It is not intended for business purchases, bulk buying, or resale activities. By using the LEGO Shop, you agree that your purchases are for private use and that you will abide by the policies in place to ensure fair and appropriate access to products. The LEGO and LEGO logo are protected trademarks of the LEGO Group, assuring the authenticity of all products sold through the official shop.
Eligibility for purchasing from the LEGO Shop is another important consideration. Products are not sold directly to children. If you are under 18 or lack full legal capacity, you may only use the LEGO Shop under the supervision and consent of a parent or legal guardian. This ensures that all transactions comply with legal requirements, especially concerning contracts and payments.
The ordering process is straightforward and designed with ease of use in mind. You can browse the available products and add items to your virtual shopping cart by selecting the relevant button on each product page. If an item is temporarily out of stock, a back-order option may appear, allowing you to reserve the item until it becomes available again. Before finalizing your purchase, you can review your order, make any necessary adjustments, and remove items if needed.
A legally binding agreement does not occur immediately upon placing an order. When you click the purchase button, you are making an offer to buy the products selected. You will receive an automatic confirmation email acknowledging receipt of your order, but this email does not mean the order has been accepted. The order is officially accepted only when you receive a separate email confirming shipment, payment processing, product details, and delivery arrangements. Therefore, it is crucial to provide a valid and active email address.
LEGO Brand Retail, Inc. retains the right to manage accounts and orders to protect both customers and the website’s integrity. Orders or accounts may be rejected, suspended, or canceled if there is suspicion of fraudulent activity, misuse of services, attempts to circumvent purchase limits, or other actions that could compromise the website’s security or proper functioning. These measures ensure fair access to products and minimize misuse of systems such as replacement parts services or promotional offers.
Agreement to the LEGO Shop’s Terms and Conditions is required to complete any order. Without accepting these terms, a purchase cannot be processed. Product availability is not guaranteed at all times. If an item is out of stock or delayed, LEGO may offer partial deliveries at no additional cost or, in some instances, cancel the order if it cannot be fulfilled in a reasonable time frame. Customers will be notified of such changes.
Delivery can be arranged to an address different from the billing address, which is convenient for sending gifts. In these cases, the package will not include pricing details, though the purchaser will receive full order information via email. Customers should keep records of their order confirmations, payment details, and terms for future reference. Any questions about how personal data is handled can be addressed by reviewing the LEGO Shop’s Privacy Policy, which outlines how customer information is collected, used, and protected.